At Zara Explorer, we strive to provide the best quality products to our customers worldwide. If for any reason you are not completely satisfied with your purchase, we offer the following Refund & Return Policy:
Returns
- Returns are accepted within 14 days from the date of delivery.
- To initiate a return, please contact us at [email protected] to inform us of the return and the reason.
- The item must be in its original condition, unused, and with all tags intact.
- Return shipping costs will be the responsibility of the customer, unless the product is defective or damaged upon delivery.
Refunds
- Refunds will be processed within 7-10 business days after receiving the returned item.
- If the product is damaged or defective, we will cover the return shipping costs and issue a refund or replacement.
Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used products.
- Items marked as final sale or clearance.
If you have any questions about the return process or the eligibility of your item, feel free to contact us at [email protected].